Connect onboarding

Onboarding with Connect

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First Connect payment run
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Use the link in your Connect welcome email. If it still doesn't work, reply to that email and we'll send you a new one.

What we need from you

The questionnaire and your driver documents come first. Most of the plan is built from them.

Your points of contact

Who we should talk to. Add as many people as you need, then assign each job to someone.

The steps

Dates are planned windows. If one moves, this page moves with it.

Your Connect contact

Reply to your welcome email and it reaches the team working on your onboarding.

Your documents

Letters, examples and anything we agree with you, in one place.

Open your documents

Where your answers and files go

Only to the Connect team working on your onboarding. Privacy policy

Back to your onboarding

Drop your documents in

Drop the whole pack at once.

Click to upload or drop files

PDF, Word or photos, up to 20 MB each

Browse files

Send them as they are

No need to tidy anything up first. We read each document against how Connect works and agree any changes with you before anything goes to a driver.

Don't use one of these?

Press “We don’t have one” so we know it isn’t missing. We’ll talk you through the options.

PDF, Word or a photo, up to 20 MB each.

Back to your onboarding

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Your business

Where you run from and who your drivers deliver for.

Registered company name Required

As it appears at Companies House.

Trading address

Where the business runs from day to day, if different from the registered address.

Depots

Depot names and locations your drivers work out of. One per line.

Delivery contracts

Who your drivers deliver for. Tick all that apply.

Amazon DPD DHL Yodel Diamond Logistics Direct with retailers Other

If Other, who?

Who we talk to

The people we'll work with day to day.

Main contact Required

Job title

Work email Required

We'll use this for onboarding questions.

Mobile

Most of the detail gets sorted on WhatsApp.

Anyone else to copy in

Name, role and email. Finance or compliance contacts usually go here.

Drivers and pay

How it works today. We build your payments set-up from this.

Expected driver count Required

Self-employed drivers you expect to run through Connect. A best estimate is fine.

How drivers are paid today

Per route, per day, per parcel or hourly, and the typical amounts.

Pay frequency

Weekly Every two weeks Monthly Other

If Other, describe it

Payment arrears

How far behind the work week drivers are paid now.

One week Two weeks Other

If Other, describe it

Which day do you pay drivers?

Does this payment day ever change?

No Yes

When does it change, and to which day?

Regular deductions

Anything regularly taken off driver pay: van hire, insurance, fuel, damages, admin fees. Amounts and how often.

Regular expenses

Anything regularly paid on top: fuel cards, tolls, bonuses, mileage.

Anything else

Anything we should know before we start

Busy periods, how you do things differently, questions for us.

We use your answers to set up your Connect account and to contact you about onboarding. Only the Connect team working on your onboarding sees them. Privacy policy

No login needed.

About 15 minutes

Four answers are required. The rest helps us get your set-up right first time.

Nothing here is binding. We go through your answers with you before anything is set up.

Stuck on a question?

Leave it blank and tell us in the last box. We'll go through it with you.

Quick check before we send this